CSL Plasma Sr. Reception Tech in Hazel Crest, Illinois

Responsible for the education of new donors to ensure a quality customer service experience and to confirm eligibility to

participate in plasma donation. Interacts with all donors at the plasma collection center to ensure new and returning donors

are efficiently directed through the appropriate process. Upholds quality compliance through oversight of reception staff

and all donors in the process. May take the lead on elevated customer service issues to assist in resolution.

Responsible for the education of new donors to ensure a quality customer service experience and to confirm eligibility to

participate in plasma donation. Interacts with all donors at the plasma collection center to ensure new and returning donors

are efficiently directed through the appropriate process. Upholds quality compliance through oversight of reception staff

and all donors in the process. May take the lead on elevated customer service issues to assist in resolution.

Ensures the accurate recording of donor data in the electronic donor information management system as outlined in

the SOPs.

12 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

13

Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as

needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration

(OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal

procedures and documentation.

14 Maintains confidentiality of all personnel, donor and center information.

15 May be cross-trained in other areas to meet the needs of the business.

16

Perform other job-related duties as assigned. This includes but is not limited to: use of bilingual skills as needed to

support the business, certified machine repair support, specialty products and other tasks which may be assigned to

support the needs of the business.,

JOB SPECIFICATIONS

Provide minimum hiring requirements, specialized knowledge, and other considerations required

Education  High school diploma or equivalent required

Experience

 Minimum of 12 months experience in a clerical or customer service related position, preferably in

medical or health provider environment or equivalent combination of education and experience

 Must be able to perform basic math calculations

Additional

Comments

 Ability to understand, remember and apply oral and/or written instructions

 Understands, remembers and communicates routine, factual information

 Must be able to see and speak with customers and observe equipment operation

 N/A

Working

Conditions

(physical &

mental

requirements)

.

 Occasionally perform tasks while standing and walking up to 100% of time

 Reach, bend, kneel and have high level of manual dexterity

 Occasionally be required to lift and carry up to 25 pounds

 Fast paced environment with frequent interruptions

 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

 Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

 Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular